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Industry overview

43.43 Consumer Brands 173 companies
67.9 Education 16 companies
39.75 Financial Services 70 companies
71.81 Healthcare 31 companies
56.66 Insurance 16 companies
52.14 Logistics 7 companies
55.86 Manufacturing 9 companies
21.25 Media 5 companies
58.79 Other 21 companies
22.33 Public Sector 3 companies
66.64 Service Providers (B2B) 30 companies
62.06 Technology 92 companies
22.6 Telecommunications 62 companies
51.3 Travel and Hospitality 30 companies

About NPS

The resource is aimed at Customer Experience professionals, who are rightly cautious about benchmarking scores with other companies (especially when the methodology is usually not stated). We believe that more public attention to scores will also encourage scrutiny and standards.

Sponsored by CustomerGauge

Since 2008, CustomerGauge has produced regular bulletins from the Net Promoter industry, called NPS News. One of the most popular items continues to be the listing of Net Promoter Scores found around the web – which are usually commented on and compared. CustomerGauge presents these score as a continuation to its commitment to the Open Net Promoter protocol

What is Net Promoter?

Originally formulated in 2003 by Fred Reichheld as simply a score, it has expanded to become a system that increases loyalty and expands revenue. Read more on Net Promoter