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|43.31 Consumer Brands||173 companies|
|67.9 Education||16 companies|
|39.18 Financial Services||70 companies|
|71.25 Healthcare||30 companies|
|56.66 Insurance||16 companies|
|52.14 Logistics||7 companies|
|55.86 Manufacturing||9 companies|
|21.25 Media||5 companies|
|58.79 Other||21 companies|
|22.33 Public Sector||3 companies|
|66.64 Service Providers (B2B)||30 companies|
|61.45 Technology||90 companies|
|22.6 Telecommunications||62 companies|
|51.3 Travel and Hospitality||30 companies|
About NPS Benchmarks.com
The resource is aimed at Customer Experience professionals, who are rightly cautious about benchmarking scores with other companies (especially when the methodology is usually not stated). We believe that more public attention to scores will also encourage scrutiny and standards.
Sponsored by CustomerGauge
Since 2008, CustomerGauge has produced regular bulletins from the Net Promoter industry, called NPS News. One of the most popular items continues to be the listing of Net Promoter Scores found around the web – which are usually commented on and compared. CustomerGauge presents these score as a continuation to its commitment to the Open Net Promoter protocol
What is Net Promoter?
Originally formulated in 2003 by Fred Reichheld as simply a score, it has expanded to become a system that increases loyalty and expands revenue. Read more on Net Promoter